In this step, Chatbot converts the reply message from structured data to a text message so that the user gets his/her answer. This step is about converting the structured data into a humanly understandable text. Natural Language Generation (NLG) is the second step of Chatbot functioning. Step 2: Natural Language Generation (NLG) This is how Chatbot understands what a user is asking for. Here, the Chatbot takes human text message as input and converts it into structured data that a machine understands. This is all about understanding a human message by the machine. Natural Language Understanding (NLU) is the first step of Chatbot functioning. Step 1: Natural Language Understanding (NLU) Chatbot basically works on the Natural Language Processing (NLP) mechanism, detailed as follows: Now, as it is understood what Chatbot is, then it is time to understand how exactly it works. No wonder, Chatbot is an innovative concept of AI, created to provide a scalable and cost effective way for businesses to interact with customers in a more personalized fashion, which was not earlier possible without spending a fortune.
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Now, if you are getting a quick yet professional reply from a service provider on your query or request, then you shall know it’s a Chatbot talking to you. In short, Chatbot is a huge communication technology in the business world these days. It is as simple as its name suggests it is a technology that interacts with the human for multiple purposes like business promotions, automated customer support, handling of internal queries in a company etc.
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Though you still need real human interaction once a conversation go deep into a topic, but a lot of the initial conversations can still be handled in a very personalized way through a chatbot and can be seamlessly transferred to a human as it matures.Īs you can see the enormous value addition a chatbot can do in your customer acquisition and customer retention process, let’s discuss in detail what is a Chatbot, their types, associated technologies and how to select a company for your chatbot development project.Ī chatbot is basically a conversation technology built on the foundation of Artificial Intelligence (AI) for the purpose of having a conversation with human beings. When your business is small, it’s easy to do this personalization manually, but as your customer base or target market segment expands, doing it in scale is a big challenge for companies. You may be wondering what it has to do with Chatbot Development? Sure, let me explain a little bit more. Business leaders unanimously agree that in today’s cut-throat competitive business environment, where most of the companies have the equally attractive products or services, it’s that little personalized customer service or personalized marketing campaign that’s going to make a difference and lure in the customer to your business rather than (s)he going to your competitors.
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